Refund Policy

Looking to Return Your Order? No Problem!
At DolceMaxima, we strive to make your shopping experience hassle-free. If your purchase didn’t meet your expectations, we’re here to help with an easy and transparent return process.

Returns Policy

  • Items must be returned within 30 days of the delivery date.
  • We’ll provide a full refund for eligible returns, allowing you to find an alternative item or exchange for a different size.
  • Final sale items cannot be returned unless faulty. Refunds are not available for:
    • Final sale items.
    • Change of mind.
    • Incorrect sizing.
  • If you receive an incorrect item or one with manufacturing faults, we’ll issue a full refund.

Important: DolceMaxima does not cover return shipping costs. Please ensure items comply with the return conditions listed below. Items that don’t meet these conditions will be sent back to you.

Exchange Options

  • You may choose between a store credit or a full refund for exchanges.
  • For urgent exchanges, we recommend purchasing the replacement item first and returning the unwanted product. Once we receive the return, we’ll issue your refund promptly.

Conditions for Returns

To ensure your return is accepted, please follow these guidelines:

  1. Clothing: Items must be unworn, unwashed, with tags attached, and in original packaging.
  2. Shoes: Must be returned in their original, undamaged shoebox and tried on indoors only.
  3. Non-Returnable Items:
    • Sale items (excluding full-priced items purchased with a discount code).
    • Accessories (except shoes and heels).
    • Lingerie and swimwear without hygiene stickers.

How to Start a Return

Email info@dolcemaxima.com with your order number and the reason for the return.

Return Address:
DolceMaxima Returns Centre
ORDER NUMBER #: ______
41a Sea Vista Avenue
Beach Haven, Auckland, 0626
New Zealand

Additional Notes

  1. Late Returns:

    • Returns received after 30 days will incur a $5.00 AUD processing fee, deducted from your store credit or refund.
    • Returns received after 35 days will not be accepted.

  2. Faulty Items:

    • Contact our support team within 5 days of receiving the faulty product.

  3. Incorrect Address Policy:

    • You may update your shipping address within 1 business day of placing the order.
    • After shipping, any parcels returned due to an incorrect address will require the customer to cover the reshipping fee.

  4. Stolen Parcels After Delivery:

    • DolceMaxima is not responsible for stolen or missing packages once marked as delivered. Please contact the courier directly to resolve such issues.

  5. Shipping Delays Due to External Factors:

    • We are not liable for delays caused by customs, natural disasters, or unforeseen events outside our control.

Return Process and Refund Timelines

  • Use a traceable delivery method for returns, as DolceMaxima is not responsible for lost or damaged returns.
  • Returns will be inspected upon arrival. Refunds will be processed within 21 working days to the original payment method or as store credit.
  • Store credit will remain valid for 6 months from the date of issuance.
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