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Go to the shop#Frequently asked questions
How long does it take for home delivery?
We use premium shipping methods, so you can receive your order with in 6-14 days
How can I contact DolceMaxima?
You can email us to dolcemaxima@gmail.com. Where our customer service team will be happy to help with all your questions
Do you ship worldwide?
Yes we do
Where do you ship from?
Most of our products are usually come from China or HongKong
Can I change or cancel my order?
As we aim to process all the orders as fast as possible, you must request all the changes/cancellation with in 12 hours of ordering. All the request after that will be denied. Your order can be returned for a full refund after it is received.
Can I collect from a local store?
Unfortunately we do not have a physical brunch as we only work online.
What payments methods do you accept?
We accept all major credit cards (VIsa, Mastercard, AMEX) and PayPal payments.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long does it take for home delivery?
We use Royal mail and DHL to send most of our UK orders.Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
What if I don`t receive my delivery?
If you don`t receive your order with in 30 days you are eligible for a full refund.
When will my order will be processed?
All orders are handled and shipped out from our warehouse. We process orders 7 days a week. Orders will be processed with in 1-3
days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekend.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Do you offer a VAT discount to non EU customers?
Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.
